“Treat the homeowner's question as the most important question of your day.”

Customer Service

“Treat the homeowner's question as the most important question of your day.”
— Dustin Michael Drozd

Short Explanation

For them, it is. The asymmetry of attention is the entire job: a routine call for you is a once-a-decade decision for them.

Related Principles

Respect Everyone

Related Biography

Biography
Who is Dustin Michael Drozd

Related Knowledge

Homeowner Knowledge

Related Resources

Resources

Related Media

Media

Future Discussion

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